Reactivations are required because in general, activation codes can only be used once to download a software license. Why is it necessary to reactivate licenses?

Activating the software license which means downloading the license by entering the new activation code in the eLicenser Control Center on your computer.

Requesting a new activation code for a registered license via a MySteinberg account.

A reactivation takes place after a new installation and consists of two steps: Reactivation means further activation of a software license that already has been activated before. If the USB-eLicenser holding the corresponding license is connected, the licensed software can be used right after the installation. Licenses on a USB-eLicenser (dongle, key) cannot and don't need to be reactivated. This page is about reactivating software licenses that have been stored locally on hard disk in the so called Soft-eLicenser. The following information is not relevant for you. If your software uses Steinberg Licensing introduced in January 2022,

If you contact us by email or support request form, please name as many details as possible and attach the proof of purchase.This article refers to eLicenser-based license management. If you prefer to call our support team, please mind that you'll be asked to provide us with a proof of purchase.

If you cannot find the Download Access Code or Activation Code, please contact our technical support. Contained licenses will be displayed on the right.Run the eLicenser Control Center (Mac: Applications, Windows: Programs).Download and install the latest eLicenser Control Center.

If your new software came with a USB-eLicenser, please check whether the license is already on the USB-eLicenser:.

Please check your mailbox with the order confirmation.

If you have purchased software online, you have received an Activation Code or Download Access Code by email.

If the code seems to be missing, please verify whether the card has slipped into the printed manual or is stuck in the box.

These codes are needed to activate the software. A newly purchased Steinberg software box must contain a leaflet - either the so-called Essential Product License Information for activation codes or a License Redemption Card/Download Information for Download Access Codes on which the code is printed on.

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